Refund and Returns Policy

At Mestibaik Hair Wholesale, we are committed to customer satisfaction. Please review our policies below regarding exchanges, returns, and refunds.

Returns & Exchanges

• Exchanges must be made within 7 days of purchase and must be accompanied by a valid receipt.
• Items must be in their original condition (unused, unopened, boxed, etc.) to be eligible for an exchange.
• Credit notes will only be issued for items with a verified manufacturing fault. Proof of purchase must be presented in-store.
• Electrical items can only be exchanged in accordance with the manufacturer’s warranty and must be proven faulty due to a manufacturing defect, not misuse.
• For hygiene reasons, no exchanges or returns are permitted on the following items:
  • Hair accessories
  • Hairpieces
  • Combs and brushes
• Mestibaik Hair Wholesale does not accept responsibility for any professional product application carried out outside a salon environment.
• No exchange or refund will be offered for accessories, electrical items, scissors, or products due to change of mind or incorrect selection, unless the item is faulty.